FAQ

We specialize in high-performance swimwear and athletic gear for competitive swimmers, fitness enthusiasts, and families. Our product range includes race suits (for males, females, and juniors), drag suits, activewear, goggles, ear plugs, harness & resistance products, and various clothing options for all ages and genders.

We offer products for both competition and training. Our race suits are engineered for speed and performance in competitions, while our drag suits, activewear, and training gear are designed for practice sessions and general fitness activities.

Yes, we have a dedicated range of junior products including race suits, goggles, and clothing options specifically designed for young swimmers and athletes.

You can browse our products through the website menu, select items you wish to purchase, and proceed through our secure checkout process.

While creating an account provides benefits like faster checkout and order tracking, you can also checkout as a guest if you prefer.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

We ship worldwide to serve our global community of swimmers, with exceptions only for Asia and a few remote regions where delivery isn’t feasible due to logistical constraints.

We offer two convenient shipping methods:
– Standard Shipping: $12.95 flat fee via DHL or FedEx (10-15 business days after shipment)
– Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

Orders are processed within 1-2 business days from when you place them. Our team carefully checks and packs each item to ensure it meets our high standards for quality and performance.

Yes, once your order is shipped, we’ll send you a confirmation email with tracking information. This allows you to monitor your delivery in real-time through our trusted carriers: DHL, FedEx, or EMS.

For competition suits or last-minute training gear, we recommend opting for Standard Shipping to ensure you’re race-ready on time.

We offer a hassle-free return policy within 15 days of receiving your items. If anything isn’t perfect with your delivery, please contact our customer service team for assistance.

Simply contact our customer service at [email protected], and we’ll guide you through the process. Your satisfaction is our priority, and we stand behind every product we deliver.

All returns must be initiated within 15 days of receipt and items should be in original condition with tags attached. For hygiene reasons, some personal items may have specific return restrictions.

You can reach our customer service team via email at [email protected]. We’re here to help with any questions or concerns about your order or our products.

Our physical store is located at 78 Fitzroy Street, Ballarat Central, AU 3350, Australia. However, we serve customers worldwide through our online store.