At TYR Sales Store, we stand behind the quality of our performance swimwear and activewear. We want you to be completely satisfied with your purchase from proswimwears.com. If you’re not happy with your items, we’re here to help with a straightforward returns and exchanges process.

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days of receiving your order. All items must be in original, unworn condition with tags attached and in their original packaging.

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Ear Plugs
  • Drag Suits (due to their specialized nature and hygiene considerations)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the items you wish to return or exchange
  3. We will email you a Return Authorization Number and instructions
  4. Package the items securely with the original packaging
  5. Include the completed returns form (we will provide this)
  6. Ship the package to our address (return shipping is at customer’s expense)
Note: Without a Return Authorization Number, we cannot process your return. Please wait for confirmation before shipping items back to us.

Return Shipping Address

TYR Sales Store
78 Fitzroy Street
BALLARAT CENTRAL, AU 3350
Australia

Refund Processing

Once we receive and inspect your returned items:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method
  • Shipping costs are non-refundable
  • You will receive an email confirmation once your refund has been processed

Please allow additional time for your bank or credit card company to process and post the refund to your account (typically 3-10 business days depending on your financial institution).

Exchange Processing

For exchanges:

  • We will ship your replacement item once we receive the returned product
  • If the exchange item costs more, you will need to pay the difference
  • If the exchange item costs less, we will refund the difference
  • Standard shipping charges apply for exchanged items

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will cover return shipping costs for damaged or defective items and expedite your replacement.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear TYR Sales Store Customer Service,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Name: [Your Full Name]

Email: [Your Email Address]

Item(s) to return/exchange: [Product Name(s) and Size(s)]

Reason for return/exchange: [Please specify reason]

For exchanges: [Requested replacement item and size]

Please send me the Return Authorization Number and further instructions.

Thank you,

[Your Name]

International Returns

As we serve customers worldwide (excluding Asia and a few remote regions), please note:

  • Customers are responsible for any customs duties, taxes, or fees associated with returning items
  • We recommend using a trackable shipping service for returns
  • Refunds will be issued in the original currency of purchase

If you have any questions about our returns and exchanges policy, please contact us at [email protected].