At TYR Sales Store, we are committed to providing high-quality performance swimwear and activewear to athletes worldwide. We want to ensure you have the best possible experience when shopping with us, which includes transparent information about our shipping and returns processes.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost | Details |
|---|---|---|---|
| Standard Shipping | 10-15 business days after dispatch | $12.95 | Shipped via DHL or FedEx |
| Free Shipping | 15-25 business days after dispatch | FREE | Available for orders over $50, shipped via EMS |
Note: We ship worldwide except to Asia and some remote regions. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges Policy
We stand behind the quality of our performance swimwear and activewear. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process.
Returns Timeframe
We accept returns and exchanges within 15 days of you receiving your order.
Condition of Items
All items must be in original, unworn condition with tags attached and in their original packaging.
Non-Returnable Items
For hygiene and safety reasons, the following products cannot be returned or exchanged:
- Ear Plugs
- Drag Suits (due to their specialized nature and hygiene considerations)
How to Initiate a Return or Exchange
Follow these steps to process your return or exchange:
- Contact our customer service team at [email protected] within 15 days of receiving your order
- Provide your order number and details about the items you wish to return or exchange
- We will email you a Return Authorization Number and instructions
- Package the items securely with the original packaging
- Include the completed returns form (we will provide this)
- Ship the package to our address (return shipping is at customer’s expense)
Important: Without a Return Authorization Number, we cannot process your return. Please wait for confirmation before shipping items back to us.
Return Shipping Address
TYR Sales Store
78 Fitzroy Street
BALLARAT CENTRAL, AU 3350
Australia
Refund Processing
Once we receive and inspect your returned items:
- Refunds will be processed within 5-7 business days
- Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping costs are non-refundable
- You will receive an email confirmation once your refund has been processed
Please allow additional time for your bank or credit card company to process and post the refund to your account (typically 3-10 business days depending on your financial institution).
Exchange Processing
For exchanges:
- We will ship your replacement item once we receive the returned product
- If the exchange item costs more, you will need to pay the difference
- If the exchange item costs less, we will refund the difference
- Standard shipping charges apply for exchanged items
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will cover return shipping costs for damaged or defective items and expedite your replacement.
International Returns
As we serve customers worldwide (excluding Asia and a few remote regions), please note:
- Customers are responsible for any customs duties, taxes, or fees associated with returning items
- We recommend using a trackable shipping service for returns
- Refunds will be issued in the original currency of purchase
Need Help?
If you have any questions about our shipping or returns policy, please contact our customer service team at [email protected]. We’re here to help!